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Training

Framework training programmes for institutions, industries and 3rd party organisations

I. Managerial training

II. Training for sales personnel

III. Training for contractors / task forces

IV. Training in communication skills

V. Attitude development

VI. Complete diagnosis of effectiveness and training needs, professional individual coaching, implementation of projects to increase effectiveness through system solutions and implementation programmes from capital markets.

General information:

Under the contract to conduct a training course, The Trainer Team ensures:

The training programmes presented are generally for 3 days of training; the duration of the course and the contents may be modified depending on individual needs.

I.Managerial training

 

Managerial training programmes are intended for:

Training programme

Includes among other things the modules specified below, in which the setup and programme contents are composed individually, depending on the arrangements resulting form the diagnosis of specific needs: leadership skills, team building and teamwork, training of subordinates: developing employees' skills and independence, feedback and coaching; delegating of duties, motivation systems, controlling, efficient recruitment, planning, time management, exerting influence, resolution of conflicts, project management, management economics, "matrix management".

Purpose of training, methodology and verification

The purpose of the training is to equip the participants with modern effective management skills at the particular decision-making level.

Training is conducted by experienced business trainers based on the learning-through-action method, taking into account among other things: interactive lectures, case studies, simulations, role play, group work and practical tasks for individual execution. Exercises are based on examples taken from the management of modern enterprises and the participants' everyday practice.

After the training course, participants can use specific efficient management tools. The verification of individual skills is performed by trainers during practical exercises. At the end of the programme the participants receive specific tasks to be applied in their own managerial setting; the verification of this stage is performed at two levels: internal, participant-line manager, and external, participant-trainer, under the "follow-up" course.

II.Sales Representatives’ training

 

Training programmes for sales personnel are intended for:
direct sales personnel, i.e. sales personnel selling products from all industries, service and distribution sectors, of financial products: banking products and insurance, door-to-door salespersons, company representatives, and all employees interested in initiating and developing relationships with clients.

Training programme

Includes the modules specified below in which the setup and contents are composed depending on the findings and diagnosis of individual needs, and in particular: sales techniques, maintenance of long-term relationships with clients, creating a target list and group (targeting), working with the so-called "difficult client", work organisation, teamwork, planning, self-presentation and influencing techniques, marketing presentations and group sales, conclusion of contracts, effective communication, art of negotiations and negotiations in business, assertive behaviour in the work environment and in business.

Purpose of training, methodology and verification

The purpose of the training is to equip the participants in modern broadly understood direct sales techniques, allowing error-free identification of valuable target clients, achieving maximum cooperation with those clients, and maintaiing long-term mutual satisfaction. The classes are conducted by business trainers with unique experience in direct sales based on the learning-through-action method, i.e. practicing the achievement of specific goals and role play systems. After completing the training, participants achieve the ability to open a business conversation, identify the needs and translate them into appropriate benefits, present and explain benefits, use direct promotion tools, close the sales pitch, finalise contracts and implement commercial contracts. The verification of the effects of training is performed by trainers during classes, and then in everyday practice on the participant-his/her manager line, and on the participant-trainer line, under the individual field coaching and during the "follow-up" course.

III. Training for contractors and task forces

 

Training programmes for contractors and task forces are intended for: all individual employees at the basic decision-making level, regardless of the type of tasks performed - salesperson selling products from all industries, services and distribution sectors, and representatives of undertakings of complete task forces.

Training programme

Covers, among other things, the modules listed below, with the setup and contents composed depending on the findings and diagnosis of individual needs, and in particular: sales technique, maintaining long-term relationships with the client, creating target lists and groups (targeting), work with the so-called "difficult customer", work organisation, teamwork, self-motivation and preventing the "burnout syndrome", planning, time management, self-presentation and influencing techniques, presentations and public speeches, marketing presentations and group sales, conclusion of contracts, effective communication, art of negotiations and negotiations in business, assertive behaviours in the work environment and in business.

Purpose of training, methodology and verification

The purpose of the training is to equip the participants in modern skills of effective performance of tasks, creation of positive attitudes and a habit of releasing and using synergy in the work environment.

Classes are conducted by experienced business trainers based on the learning-through-action method; this is achieved through workshops in groups and the execution of individual tasks, role plays, case studies. Exercises are very closely linked with everyday tasks of participants.

After the completion of the training, participants have executive skills specified in the detailed course programme. Their verification is performed by trainers during classes, and then in the participant’s own participant-line manager setting, and on the participant-trainer line, during the "follow-up" course.

IV. Training in communication skills

 

Programmes of training for contractors and teams are intended for all persons within the same work environment culture, regardless of the decision-making level and the type of tasks performed.

Training programme

Covers, among other things, the modules specified below, with setup and contents composed depending on the findings and diagnosis of individual needs: ability to communicate effectively, self-presentation and influencing techniques, presentations and public speeches, marketing presentations and group sales, conclusion of contracts and agreements, art of negotiation and negotiations in business, assertiveness in the work environment and assertive behaviour in business, working with the so-called "difficult client".

Purpose of training, methodology and verification

The purpose of the training is to equip participants with the ability to communicate effectively in the environment, maintain communication links within the company: with superiors, subordinates and peers at the decision-making level; ability to provide and accept positive feedback, ability to classify messages, ability to formulate evaluations, ability to achieve objectives in a conversation with a "difficult partner", ability to build credibility, authority, and exert influence through the use of verbal and non-verbal measures.

Classes are conducted as workshops, with an emphasis on the individual performance of tasks related to everyday setting of the participants.

After the completion of the training participants have the above-mentioned skills to the extent specified by the detailed programme of the course. The verification of their skills is performed during the training by trainers and through feedback from participants.

V.Training in development of attitudes

 

Programmes of training in development of attitudes are intended for all persons within the common work environment culture, regardless of the decision-making level and type of tasks performed.

Training programme and purpose

Includes modules with setup and programme contents adjusted to the assumed activity programme; programmes cover among other things: motivation, self-motivation, protection against the burnout syndrome; ability to cooperate, to act in a synergic manner and work in a team; improvement of the ability to coexist in the work environment; assertive expression of attitudes; building positive attitudes through appreciation of achievements.

Methodology and verification

Classes are of a very active and interactive nature. The verification is conducted during the training by trainers, allowing for the participants' feedback.

VI.Implementation and diagnostic programmes

From the point of view of aims, objectives and methodology, those programmes are designed individually, after recognising the individual situation of the client and in accordance with the effects anticipated.

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